Gardeners Foots Cray Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Foots Cray provides gardening and related services to residential and commercial clients within our service area. By making a booking or instructing us to proceed with any work, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given:

Client means the individual, company, or organisation that requests or receives services from Gardeners Foots Cray.

Services means any gardening, garden maintenance, clearance, planting, soft landscaping, lawn care, hedge work, pruning, or related services provided by Gardeners Foots Cray.

Contract means the agreement between Gardeners Foots Cray and the Client for the provision of Services, incorporating these Terms and Conditions and any written quotation or job description accepted by the Client.

Site means the garden, grounds, or other location where the Services are to be carried out.

2. Scope of Services

Gardeners Foots Cray provides general gardening and garden maintenance services within its service area. This may include lawn mowing, hedge trimming, pruning, planting, weeding, garden tidy ups, seasonal maintenance, soft landscaping, and related tasks as agreed with the Client.

The precise scope of the Services will be set out in our quotation, written confirmation, or verbal agreement at the time of booking. Any additional work requested by the Client that is not included in the original scope may be subject to a separate charge and may need to be scheduled for a later date.

We reserve the right to refuse any work which we consider unsafe, unlawful, unsuitable for our equipment, or beyond our professional capabilities.

3. Booking Process

Bookings for Services may be made by contacting Gardeners Foots Cray and providing details of the required work, the Site address, and preferred dates and times. We may request photographs or a description of the garden and any particular issues in order to provide an initial estimate.

All bookings are subject to availability. A booking is only confirmed when we have accepted it and, where applicable, when any requested deposit has been paid by the Client. We are not obliged to accept a booking and may decline or cancel a booking at our discretion, in which case any deposit already paid for that booking will be refunded.

For regular maintenance visits, we may agree a recurring schedule, for example weekly, fortnightly, or monthly. The agreed frequency and approximate visit days will be set out in our confirmation. While we will make reasonable efforts to attend on the agreed days, visit times are approximate and subject to weather conditions, traffic, and operational requirements.

4. Quotations and Estimates

Any quotation or estimate provided by Gardeners Foots Cray is based on the information given by the Client at the time and, where applicable, any inspection of the Site. Quotations may be provided as a fixed price for the described work or as an hourly or daily rate.

We reserve the right to amend a quotation if the information provided by the Client was incomplete or inaccurate, if Site conditions are materially different from those described, or if the scope of work requested changes. In such cases, we will inform the Client before proceeding further and agree any revised price or scope.

Unless stated otherwise, quotations are valid for 30 days from the date of issue. Acceptance of a quotation by the Client creates a Contract subject to these Terms and Conditions.

5. Client Obligations

The Client must ensure that Gardeners Foots Cray and its personnel have safe and reasonable access to the Site at the agreed times. This includes providing any necessary access codes, gate keys, or instructions in advance, and ensuring that driveways, access paths, and work areas are clear and safe.

The Client must inform us of any relevant Site conditions or risks, including uneven surfaces, hidden obstacles, underground services, ponds, wildlife habitats, or any other hazards that might affect the safe provision of the Services.

The Client is responsible for keeping children, pets, and other persons away from work areas and equipment while Services are being carried out. The Client must not interfere with or use our tools, machinery, or materials unless we expressly permit it.

Where the Client is not present at the Site during the work, the Client must provide clear instructions and contact details so that we can clarify any queries about the work if necessary.

6. Materials, Plants, and Equipment

Gardeners Foots Cray will provide its own tools and standard equipment required to perform the Services. Where specialist equipment or machinery is required, we reserve the right to charge an additional fee to cover hire or transport costs, which will be explained to the Client in advance where reasonably possible.

If the Services include the supply of plants, turf, soil, mulch, or other materials, these will be charged at the agreed rate. Plant availability and sizes are subject to supplier stock and seasonal variation. We take reasonable care when selecting plants and materials but do not provide any guarantee that plants will thrive, as this depends on factors beyond our control, including weather, pests, soil conditions, and subsequent care by the Client.

Risk in any plants and materials supplied by us passes to the Client upon delivery or installation at the Site. Title to such items remains with Gardeners Foots Cray until payment is received in full.

7. Payments and Charges

Our charges for Services will be as set out in our quotation, confirmation, or tariff communicated to the Client. Charges may be based on a fixed price, hourly rate, day rate, or a combination of these methods, depending on the nature of the work.

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services or, for larger projects, in staged payments as described in our quotation. We may request a deposit prior to commencing work, particularly where materials or plants need to be purchased in advance.

We accept payment by standard UK methods as communicated to the Client at the time of booking or invoicing. Cash may not always be accepted for safety and administration reasons.

If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate and to suspend or cancel any future visits or bookings until the outstanding balance is settled in full. The Client is responsible for any reasonable costs incurred by us in recovering overdue amounts.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving Gardeners Foots Cray reasonable notice. Unless otherwise agreed, we require at least 24 hours notice before the scheduled start time for standard maintenance visits and at least 48 hours notice for larger or full day projects.

If the required notice is not given, we reserve the right to charge a cancellation fee of up to 50 percent of the estimated charge for the missed visit, or to retain any deposit already paid for that visit. This reflects the time reserved, scheduling commitments, and any advance costs incurred.

Gardeners Foots Cray may cancel or reschedule a booking due to severe weather, staff illness, equipment failure, unsafe Site conditions, or other circumstances beyond our reasonable control. We will endeavour to give as much notice as possible and will arrange a new date and time with the Client. We will not be liable for any losses arising from such cancellation or rescheduling, but any deposit for the affected visit will be carried forward or, if appropriate, refunded.

9. Weather and Access Conditions

Some gardening services cannot be carried out safely or effectively in certain weather conditions, for example during heavy rain, storms, high winds, or extreme temperatures. We reserve the right to postpone or modify work if we consider the conditions unsuitable, unsafe, or likely to result in poor quality outcomes.

If our team attends the Site but is unable to carry out the work due to lack of access, locked gates, unsafe conditions, or other issues beyond our control, we may charge a call out fee or a proportion of the agreed price to cover our time and travel costs.

10. Waste Removal and Environmental Regulations

Gardeners Foots Cray will, if agreed as part of the Services, collect and remove green garden waste generated by our work, such as grass cuttings, prunings, leaves, and small branches, in compliance with applicable waste and environmental regulations.

Where waste removal is included, any charges will be clearly stated. For larger volumes of waste, heavy materials, soil, rubble, or non-green waste, additional charges may apply. We reserve the right to decline removal of waste that is contaminated, hazardous, or outside the scope of gardening waste.

If waste removal is not included in the agreed Services, we may bag or stack green waste neatly on the Client’s property for their own disposal, composting, or council collection. The Client is responsible for complying with relevant local waste and recycling regulations in such circumstances.

We will not remove or dispose of controlled, hazardous, or prohibited materials. The Client must not request us to dispose of items in a manner that breaches environmental or waste laws.

11. Liability and Insurance

Gardeners Foots Cray will exercise reasonable care and skill in providing the Services and will take appropriate precautions to protect the Client’s property while working on the Site. We maintain public liability insurance appropriate for our operations.

Our total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the value of the specific job in question or, where applicable, the amount recoverable under our insurance policy, whichever is greater.

We are not liable for any indirect, consequential, or economic losses, including loss of profit, loss of enjoyment, or loss of opportunity. We are not responsible for pre-existing defects, structural issues, pest damage, or problems caused by factors beyond our control, such as extreme weather or subsequent misuse or neglect of the garden.

The Client must notify us of any alleged damage or issues as soon as reasonably possible and, in any event, within 7 days of completion of the relevant Services, providing photographs and reasonable details to enable us to investigate. Failure to do so may affect our ability to remedy the issue or make an insurance claim.

12. Health and Safety

Gardeners Foots Cray is committed to operating in a manner that protects the health and safety of our team, Clients, and the public. We use tools and machinery only in accordance with safety guidelines and observe relevant health and safety regulations.

The Client agrees not to ask our team to carry out any activity that is unsafe, unlawful, or clearly beyond their training or equipment capabilities. If our team considers any requested task to be unsafe, they may decline to carry it out without liability.

Chemicals, fertilisers, and treatments used by us will be applied in accordance with manufacturer instructions and legal requirements. The Client should follow any aftercare advice we provide, including keeping children and pets away from treated areas for the recommended period.

13. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, they should inform Gardeners Foots Cray promptly so that we can seek to resolve the matter. In many cases, issues can be addressed by a follow up visit or by clarifying expectations.

We will investigate complaints in a fair and reasonable manner and, where appropriate, may offer to rectify any shortcomings in our work. Any such rectification will be at our discretion and subject to the nature of the complaint and the circumstances.

14. Changes to Terms and Conditions

Gardeners Foots Cray may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our business practices. The version in force at the time the Client’s booking is confirmed will apply to that particular Contract.

Updated terms may be made available on our website or provided to Clients on request. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms and Conditions.

15. Data Protection and Privacy

We collect and use Client information such as names, addresses, and contact details for the purposes of managing bookings, providing Services, and administering our business. We are committed to handling personal data in accordance with applicable UK data protection laws.

We will not sell or unlawfully disclose Client information to third parties. However, we may share information with our insurers, professional advisers, or service partners where reasonably necessary to provide the Services, manage risks, or comply with legal obligations.

16. Force Majeure

Gardeners Foots Cray shall not be liable for any delay or failure to perform its obligations under a Contract where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to severe weather, acts of God, strikes, transport disruption, accidents, or the failure of suppliers.

In such cases, we may suspend the Services for the duration of the event or, if necessary, cancel the Contract without liability, subject to refunding any payments received for Services not performed.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between Gardeners Foots Cray and the Client, are governed by and shall be construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, although Gardeners Foots Cray retains the right to bring proceedings against the Client in any other court of competent jurisdiction where appropriate.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by Gardeners Foots Cray in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of it.

The Client may not assign or transfer any of its rights or obligations under a Contract without the prior written consent of Gardeners Foots Cray. We may assign or subcontract our rights and obligations where this does not reduce the level of service received by the Client.

These Terms and Conditions constitute the entire agreement between Gardeners Foots Cray and the Client in relation to the Services, and supersede any prior discussions, correspondence, or understandings.